You can cancel a paid plan at any time from your account page. Nothing more is charged after that, and your key keeps its paid plan until the end of the period already paid for, then returns to the free key.
Payments are not refunded, in whole or in part. That includes unused days in a month or year, unused lookups, and renewals you forgot to cancel. Please cancel before the renewal date if you do not want the next period. The free key lets you test everything before you pay.
Moving up from Archive to Live, or from monthly to yearly, starts straight away; you pay the difference for the rest of the current period. Moving down takes effect at the end of the current period.
If a renewal payment fails we try again over the following days. Until it succeeds your key works on the free plan.
Card charges appear as DEVELOPERDATA.NET (older ones as CUSTOMSAAS). If you see one you do not recognise, look it up here or write to [email protected] before contacting your bank, and we will sort it out.
Where a payment is refunded, for example under a right the law of your country gives you, any commission a referring partner earned on that sale is cancelled.
This policy does not remove any right to a refund that the law of your country gives you and that cannot be excluded.