rugbyAPI
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Help from the people who run the archive.

Most answers are below. If yours is not, open a ticket and a person replies, usually within one working day, Bangkok time.

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I lost my API key. Can you send it to me?
No one can, not even us: we keep only a fingerprint of it. Rotate it on your account and a new one is shown straight away. The old key stops working the same second, so paste the new one wherever the old one was.
Why do I get 401 invalid_key?
The key is not one of ours, usually a missing character from copying, or it was rotated (revoked_key). Send it as Authorization: Bearer rug_live_.... The authentication guide shows every case.
Why does a call return 403 plan_required?
The endpoint or the dates are outside your plan. A free key covers yesterday, today and the fixtures ahead; Archive opens every season. The error names the plan that includes it, and refused calls never count against your allowance.
When does my daily allowance reset?
At 00:00 UTC. Every counted call carries X-RateLimit-Remaining, and /v1/usage tells you where you stand without using a lookup. The rate limits guide has the detail.
I do not recognise a DEVELOPERDATA.NET charge.
That is how rugbyAPI appears on card statements (older charges show CUSTOMSAAS). Look up the charge here, or open a ticket before contacting your bank and we will sort it out.
How do I cancel?
Manage billing on your account opens the billing portal. Your plan runs to the end of the period you paid for, then returns to the free key. We do not give refunds, as the refund policy explains.
A match has a timeline that does not add up to the score.
Its quality.timeline will say short or over. Our source sometimes misses or doubles an event; we flag it rather than guess. If you know the right answer, open a ticket with the match ID and we will correct it.
Why do some older seasons have so few matches?
Our source published less for some older seasons. The coverage page shows exactly what we hold for every competition, gaps included.